FAQ About Plastic Recycling Machine
Question
Can different materials of waste plastics use the same machine/production line?
Answer
No, different waste plastics are suitable for different machines. Usually one machine can process one type of waste plastic, but cannot process all types of waste plastics.If you are not sure which machine to choose, you can contact us. Send the waste plastic pictures to the sales manager and tell the sales manager the production capacity you need. The sales manager will provide professional waste plastic recycling machine solutions according to your needs.
Question
If we buy your machine, what is your guarantee or warranty on the quality?
Answer
Our warranty period is one year. During this period, we will provide you with spare parts for free as soon as possible.
Question
After the machine arrives, how should I install it?
Answer
We will provide you with the instruction manual and video, and your workers can install and use the machine according to the instruction manual and video. According to your needs, we can arrange our engineers to your factory to assist in the installation and commissioning of the machine.
Question
How to maintain the machine in the factory?
Answer
We will provide maintenance instructions, including how many times you should check the machine, how to use the repair machine. Any questions about the machine, you can always ask our sales manager.
Question
If our machine suddenly does not work, but we don’t have spare parts, how to solve it?
Answer
We guarantee the quality of the machine. In addition, we will prepare enough spare parts for emergency use from the beginning. For some vulnerable parts (blades), we recommend you to buy them.
Question
How to maintain the plastic recycling machine？
Answer
We will send you the product maintenance manual and how to solve common problems. By the way, you can contact our sales manager and we will try our best to teach you through the instruction manual or video.
Question
What is Warranty Terms？
Answer
We usually provide 12 months warranty. During this period, any quality problem of the machine, we will send spare parts as soon as possible. We will try our best to teach your workers how to replace spare parts through video or instructions.
